FAQ

All standard orders will be shipped 4 to 5 business days of confirmation from our team that they have received your order. If your order includes an item that we indicated will be shipped at a later date, we will only ship the entire order out together once the item arrives.

Placing an order at clotree is quite simple. Here’s how:

1) Choose a category or designer from the top navigation
menu or search to explore a specific style or trend.

2) Select the size of your item and click ‘Add to cart’.
Once you have finished adding your items, proceed to Checkout under ‘Cart’,

3) Sign in to your account if you have not done so
already. If you do not have an account, simply enter your email address to
proceed.

4) Enter your address and payment information and select
a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you
updated every step of the way.

Our offering is expertly created from the best luxury fashion brands around the globe and we guarantee all items are authentic. Authenticity cards and serial numbers may not always be included with your item if the designer has not supplied them.